Tuesday, February 16, 2010

New stuff! (and customer service updates)

For Christmas, DBF got me a gift certificate to Aromaleigh (and a very nice hair fork), which I used recently to get samples of the entire Spring Solstice collection.
I also got a few more Gothic Lolita samples and requested some Hi Fi Retro Mattes for my freebies. I'm going to concentrate on the Spring Solstice colors in this post. They are all beautiful, and I've liked all the colors I've tried - about half. All of them look good on me. I normally am not the type to buy entire collections of full size stuff, but I expect to be earning an advanced degree this year - and it seems like a worthy graduation present to myself. I have an EOTD with some of the purples coming soon.

Also, a while back, I reviewed Physician's Formula OrganicWear tinted moisturizer, which aside from being too dark for me (even on the lightest shade), also expired two months after I bought it. I emailed them to complain, and they offered to send me a shipping label. I requested to be sent their new shimmer strips gel liners for blue eyes and enclosed an extra dollar to make up the difference. This was a month or so ago, but today I got a package in the mail. They sent me the liners! I'll swatch/review them later. There's a black, brown, and blue liner in cube-shaped jars that snap together.

You may also recall some complaining I did about Earthen Glow Minerals after receiving a dried-up and unusable cream liner from them. I emailed to complain, several times, and included a picture of the product to illustrate the problem. After a few weeks of no response, I addressed it ATTN: Diane, as recommended in a mass email they sent out. I was promptly promised a replacement that was to be sent out the next day. A week later, I had not received it, so I emailed back to inquire as to its whereabouts. Diane responded that their site had been attacked (true, I think), and that she had decided to refund my money instead. While I'm satisfied with the outcome, I won't be able to give them points for customer service, as it's like pulling teeth to get a response from them. I'll use up my foundation, but don't expect to be buying from them again unless I hear that they've shaped up. There are plenty of companies out there willing to answer my emails, and I'd prefer to give what little makeup money I have to them.


  1. Yours isn't the first complaint I've read about EGM. That's too bad they can't got their act together.

  2. I know, right? I actually really like the mousse foundation, and some of their blushes and eye colors look nice. My suspicion is that they don't have the infrastructure to deal with how big they got. Oh well, I have several other companies I like and get good service from.

  3. I've never tried EGM. But I love Aromaleigh! I haven't tried anything from the Spring Solstice collection...I need to!